Author: Aaron S. Conway, MD

Resident Editor: Philippe Ayres, MD

Guest Faculty Editor: James Willis, MD

 

It’s nearly midnight in your busy urban emergency department (ED). As the senior resident, you just received sign-out from the day team on eight patients in addition to keeping up with new patients. You look on the track board and see a new patient with a chief complaint of “chest pain”. It’s a 70-year-old man and you recognize the name because you’ve personally seen this patient no less than five times in the past week and always with the same complaint. According to your medical record, he has been seen over 100 times in the past three months in various EDs.

You know his medical history - coronary artery disease, congestive heart failure, chronic kidney disease, hypertension, diabetes, substance use disorder, and schizophrenia. You know in all likelihood he’s fine medically and probably needs somewhere to sleep. Maybe the charge nurse will offer him a shower and perhaps a few turkey sandwiches. You approach him and he smells like he always does: the detritus of Gotham. Under your breath, you pray the decontamination shower is working.

He’s resting comfortably but you wake him up. “Mr. Thompan, good evening. I’m the doctor that will be taking care of you. What brings you to the ED tonight?” He initially ignores you, hoping you’ll retreat. But you were prepared and brought a turkey sandwich as a bargaining tool. “Mr. Thompan, I brought you a sandwich. Just talk to me real quick and I will let you get some rest.” He perks up enough for you to perform a quick history and physical examination. You determine there is no medical emergency present - there is nothing new or different about this pain compared to the past several years you’ve been seeing him, and his ECG is unchanged from earlier that day. You know he will sleep until morning and hopefully you can discharge him without relying on hospital police to help him find the exit.

You walk away thinking about the interaction and your options for managing this frequent ED visitor. The clinician in you recognizes a chronically ill elderly man who could at any time have THE chest pain, but today is not that day. Today, he is medically stable for discharge. The empath in you recognizes someone from the streets, looked down upon and cast aside by society, someone with no social or family support, someone who despite their unpleasant demeanor, has come to recognize your ED as a safe space with food and shelter.

This is a common scenario in EDs across the country, a classic case most accurately classified as malingering, where a patient fabricates or exaggerates symptoms for material gain. In EDs, malingering is more common among frequent utilizers in psychiatric settings.[1] Having performed the legally required screening exam and determined there is no life or limb-threatening injury present, some ED doctors might discharge the patient back to the streets from whence they came. That would be a perfectly reasonable and defensible approach to dealing with patients who are abusing the healthcare system. The Emergency Medical Treatment and Labor Act (EMTALA), is a federal law that imposes specific obligations on Medicare-participating hospitals that offer emergency services. EMTALA requires that anyone coming to an emergency department requesting evaluation or treatment of a medical condition, receives a medical screening examination. If they have an emergency medical condition, the hospital must provide stabilizing treatment, regardless of the patient's insurance status or ability to pay.[2] Many ED providers appreciate the EMTALA mandate, which allows them to treat anyone without worrying their actions will bankrupt the patient. However with the ongoing ED boarding crisis, the bed Mr. Thompan is lying in may be put to better use holding a person who is truly ill with a medical emergency. Why should this man be allowed to occupy precious space?

How can an ED doctor determine the right thing to do in this scenario? Is 1 AM too late for an ethics consult? Everyone wants to do the right thing but how do we develop a framework for determining the right action within a myriad of morally fraught encounters?

The ED is a special setting with less time for contemplation than in any other field of medicine. ED physicians have an obligation to provide their services ethically without the input of a hospital ethicist. We rely on fast-thinking and heuristics-based decision-making, neither of which lend themselves to rumination on ethical framework development. If one did have time, they would find that modern medical ethics have been developed from a combination of socially accepted ethical theories, principles, and values, as well as institutional values, all of which are at play in the ED and heavily influence the care we provide.

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